Course Details

In Part 3 of the 3 Part Series is about how our shift in operational standards and technology impacts on both our people and our clients internally and how we can not only get ahead but how we can stay ahead and win the game. Specifically in this course we look at building a culture of performance, a culture of customer service and a culture of simplification and innovation among our team.



In this course Des O’Neill covers the following topics;

  • Creating a culture of efficiency and performance
  • The biggest driver of success in business – customer service
  • A way of thinking – Simplify and WHO not How.
  • Measuring success and capturing the wins
  • A journey of continuous improvement

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CPD Course Speaker


Des O'Neill

Having worked for a number of years in practice, and with one of the profession’s regulatory and support institutes, Des co-founded OmniPro to develop tools, techniques, products and services that make accountancy more profitable and rewarding.

Des is passionate about bringing innovation to the accountancy profession and enabling accountants to achieve what they want from their careers and business. His core belief is that when empowered to achieve their best, accountants can deliver transformative results for clients.

He holds qualifications from the ACCA Association of Chartered Certified Accountants, CPA Institute of Certified Public Accountants and ACIS Association of Chartered Secretaries and Administrators.