Course Details

  • Have you ever had an employee complain about something? 
  • Did you realise this might be a “grievance”?
  • How did you handle it - did you follow a formal grievance process?
  • How did it turn out – everyone happy?
  • Is there anything you would have done differently?
  • Did you get a tribunal claim?
  • If these questions fill you with dread or confusion or you have never heard of a “grievance process”, or it went badly wrong in the past, then this webinar is for you!


Emma-Jane Taylor-Moran covers the following topics during this cpurse:

  • What to do when you receive a complaint
  • How to handle the process fairly and legally
  • What you can do to resolve the situation
  • Things to consider with an appeal

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CPD Course Speaker

Rebel Law Ltd

Emma-Jane Taylor-Moran

Emma-Jane Taylor-Moran brings a fresh perspective to employment law and client oriented working. She is straight-talking, pragmatic and believes in promoting the human side of business.

She has worked in several different types of legal services providers from a Law Centre, to the High Street to the City, including as an equity partner and then a self-employed Consultant before setting up her own law firm in 2021, Rebel Law.

She set up her own firm to bring something different to the legal services market - a law firm that prioritises clients over profits, that champions equality, fairness and justice, and which really listens to what clients need.

Emma-Jane advises SMEs, startups, charities and other businesses from recruitment to termination and everything inbetween. She is a specialist employment lawyer experienced in many different sectors, spending time to understand your business, so she can provide the best service.