CPDStore Ireland

As AI takes over more routine compliance work, clients increasingly choose, and stay with, the accountants who make a real difference to their business and who are good to deal with. Technical competence is now the entry ticket, not the differentiator. This session draws on Guy Kawasaki's Think Remarkable and translates its three-stage model (Growth, Grit and Grace) into practical actions for accountants who want to stand out with clients, colleagues and their own teams.

Attendees will learn how to spot unmet client needs that could become new services, move good ideas into action, influence and persuade with integrity, and handle the moments that define a professional reputation: admitting uncertainty, apologising when things go wrong and negotiating fairly. The benefit to the practice is stronger client loyalty, a more distinctive advisory offering and a culture people want to join and stay in.

Terry Harmer will cover the following topics during this webinar:

• What “remarkable” really means for a professional, and why it is becoming a commercial differentiator as AI handles routine work
• Growth: developing a growth mindset, turning setbacks into learning and “planting many seeds” for career and practice development
• Grit: asking “Whose pain can I alleviate?” to identify new client services, and moving ideas beyond the “Eureka” stage
• Influence: practical persuasion principles and storytelling techniques to win support from clients and colleagues
• Grace: handling imposter syndrome, saying “I don't know” with confidence, apologising well and negotiating so people want to work with you again

By attending this session you will be able to:

• Apply a simple three-stage framework (Growth, Grit, Grace) to your own professional development
• Identify at least one unmet client need your practice could turn into a valuable service
• Use proven influence and storytelling principles to win buy-in for your ideas
• Handle difficult professional moments such as mistakes, uncertainty and fee discussions in a way that strengthens rather than damages relationships
• Leave with a personal 30-day action plan covering one Growth, one Grit and one Grace commitment

This session will be of particular interest to practising accountants, partners and practice owners, newly promoted managers and team leaders, client-facing advisers, and accountants in business who want to increase their influence and impact. Particularly useful for those developing an advisory offering or moving into leadership roles.

Course Level: Intermediate