This webinar is part of CPD Fest 2025

Course Details

Anywhere you look today you will encounter AI whether you’re consciously hearing or reading about it or just going about your daily business AI is all around us,

playing a bigger and bigger apart in our lives, businesses and communication. This session is designed to give you an introduction to and an understanding of where AI has come to date, where it is likely to be moving in the future, the impact it can have on.

 

Terry Harmer will cover the following topics during this webinar:

  • Plain-language explanation of AI
  • Sales Applications
  • Customer Service Applications
  • How to Use AI Effectively - Prompts, Inputs, and Commands
  • AI Tips, Shortcuts, and Tools

 

By the end of the session participants should have a clear understanding of what AI is and how to make use of its potential to enhance and improve the services they provide to their clients, win more business and be more efficient and effective in their work.

 

This session will be of particular interest to anyone involved in selling or marketing services and communicating with clients and potential clients.

 

Course Level: Foundation / Intermediate 

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CPD Course Speaker

NLC Training

Terry Harmer

Terry Harmer is a Member of the Institute of Training & Development (MIITD), a Fellow of the Sales Institute of Ireland, (FSII), a Member of the Marketing Institute of Ireland, (MMII) Member / Qualification, is a Licensed Practitioner of NLP, (NLP Prac.), holds qualifications in Business Administration, a Certificate in Training & Continuing Education, (1st Class Honours, NUI Maynooth), ROI Impact, Measurement, (training on training evaluation and transfer of skills to the workplace) Terry delivers City & Guilds and QQI certified courses and a portfolio of training programmes ranging from a half day to over a year in duration. He is on the Enterprise Ireland Mentor panel, and has been working and training with West Offaly Training and Offaly Local Development Company (West Offaly Partnership) since 2001. Terry Harmer has worked with 22 LEO’s (Formerly Enterprise Boards) since their inception around the country, delivering training on Sales, Marketing, Business Development, People and Management Skills. His engagements for those LEO’s have been with new and established businesses delivering training and operating as a mentor.